Shipping policy

KARATKAIS – Shipping Policy

1. Order Processing

All orders are carefully reviewed and verified to ensure payment authenticity and to prevent fraudulent transactions.

Processing times depend on the nature of your order:

Ready-to-ship items: Usually processed and shipped within 3–5 business days after payment confirmation.
Made-to-order or customized pieces: Require additional crafting time depending on design complexity, material availability, and feedback during the creation process.
- Estimated production time: 4–12 weeks, or longer depending on design intricacy and production conditions.

If payment verification cannot be confirmed, your order may be delayed or canceled for security reasons.

2. Shipping Methods & Delivery Times

KARATKAIS ships worldwide via trusted carriers such as FedEx, DHL, or UPS, depending on your destination.

Estimated delivery times are:

Domestic (within the U.S.): 2–5 business days
International: 10–20 business days (depending on customs and location)

A tracking number will be provided once your order has shipped.

Delivery timeframes may vary due to customs procedures, courier delays, or peak seasons.

3. Shipping Fees

Shipping costs are calculated at checkout based on destination, package weight, and selected shipping method.

U.S. Domestic Shipping: Typically $30–$50 USD, depending on region and weight.
Complimentary Domestic Shipping for orders over $500 USD
Complimentary International Shipping for orders over $1,000 USD

Any customs duties, taxes, or import fees assessed by your country are the buyer’s responsibility.

4. Address Accuracy

Please ensure all shipping information is entered accurately at checkout.

KARATKAIS is not responsible for delayed or lost shipments resulting from incorrect or incomplete addresses provided by the customer.

If an order is returned to us due to address errors, a re-shipping fee will be required to resend the package.

5. Shipment Insurance & Signature Requirement

All KARATKAIS shipments are fully insured until they are successfully received by the customer.

For security purposes, a recipient’s signature is required upon delivery.

If the recipient is unavailable, the package may be held by the carrier or returned to us.

In such cases, a re-shipping fee will apply for sending the order again.

Once a package has been signed for and marked as delivered, KARATKAIS is no longer responsible for any loss, theft, or damage.

6. Order Tracking

After shipment, customers will receive an email containing a tracking number and courier link.

You can monitor the delivery progress at any time.

For any special delivery requests (such as “hold for pickup” or signature authorization), please contact us before shipment.

7. International Orders

International buyers are responsible for customs duties, VAT, or import taxes imposed by their local authorities.

Customs inspections may cause additional delays beyond our control.

KARATKAIS cannot mark shipments as “gifts” or declare lower values to avoid import taxes.

8. Delayed or Returned Shipments

If your package is returned due to delivery failure, incorrect address, or unpaid import fees, we will contact you for re-shipment arrangements.

Additional shipping costs will apply.

Refunds are not available for items returned due to customer-related delivery issues.

9. Price Adjustments Due to Gold Market Fluctuations

Please note that made-to-order and customized pieces are priced based on current global gold and material market conditions.

If a significant gold price fluctuation or material cost change occurs during the production period, the final product price may be adjusted at the time of completion.

Customers will be notified in advance if additional payment is required before delivery.

10. Contact & Support

For inquiries related to shipping, tracking, or re-shipment, please contact our Customer Service Team:

● E-mail : karatkais@gamil.com

● Monday – Friday, 10:00 AM – 5:30 PM (HST)