TERMS OF SERVICE

OVERVIEW

Welcome to KARATKAIS!

The terms “we,” “us,” and “our” refer to KARATKAIS LLC. KARATKAIS operates this store and website, including all related information, content, features, tools, products, and services (the “Services”) to provide customers with a secure and curated jewelry shopping experience.

KARATKAIS is powered by Shopify, which enables us to provide the Services to you. These Terms of Service (“Terms”) describe your rights and responsibilities when using our Services.

By visiting or purchasing from our store, you agree to these Terms of Service and our Privacy Policy . If you do not agree, you should not use our Services.

 

SECTION 1 – ACCESS AND ACCOUNT

By using our Services, you represent that you are at least the age of majority in your state or province of residence, and that the information you provide is true, complete, and current. You are responsible for maintaining the security of your account credentials and any activity under your account.

 

SECTION 2 – OUR PRODUCTS

We have made every effort to present our jewelry accurately. However, product colors and appearances may vary depending on device screens and settings.

2.1 Product Categories:

KARATKAIS offers (i) handcrafted and custom-made jewelry, (ii) new in-store stock items, and (iii) pre-owned/used chains. All categories are subject to the same Terms and conditions below.

 

SECTION 3 – ORDERS

When you place an order, you are making an offer to purchase. KARATKAIS reserves the right to accept or decline any order at its sole discretion.

Your order is not accepted until payment is processed and confirmed. Orders cannot be modified once accepted.


3.1 Fraud Prevention & Identity Verification:

For your protection and ours, KARATKAIS may require identity verification for certain transactions. You may be asked to provide:

  • A valid government-issued photo ID, and

  • The payment card used (with only the last four digits visible).

If identity verification cannot be completed or does not match the order details, the transaction will be canceled and the product will not ship. This protects both customers and KARATKAIS from unauthorized card use.


3.2 Order Cancellation:

Orders may only be canceled before shipping begins or before in-store pickup. Once an order has entered the shipping process or has been collected in person, it cannot be canceled.

 

SECTION 4 – PRICES AND BILLING

Prices, discounts, and promotions are subject to change without notice.


4.1 Gold Price Volatility:

The price of gold and fine jewelry fluctuates daily. Product prices are determined based on the gold market rate at the date of purchase, along with weight, size, design complexity, and craftsmanship. Once payment is confirmed, the price is final and non-adjustable.

You agree to provide accurate billing and payment information. You represent that the credit card information you provide is valid, that you are authorized to use it, and that charges incurred will be honored by your card issuer.

 

SECTION 5 – SHIPPING AND DELIVERY

All delivery times are estimates only and not guaranteed.

We are not responsible for delays caused by shipping carriers, customs, or events beyond our control. Once products are handed to the carrier, title and risk of loss pass to you.

 

SECTION 6 – INTELLECTUAL PROPERTY

All trademarks, brand names, product images, and website content are owned by KARATKAIS LLC or its licensors and protected under intellectual property laws. You may not reproduce, distribute, or use our content without prior written consent.

 

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools. These are provided “as is” and “as available,” and we are not liable for your use of them.

 

SECTION 8 – THIRD-PARTY LINKS

Our site may contain links to external websites operated by third parties. KARATKAIS is not responsible for the content, policies, or practices of those sites.

 

SECTION 9 – RELATIONSHIP WITH SHOPIFY

KARATKAIS is powered by Shopify. All purchases are made directly with KARATKAIS. Shopify is not responsible for sales, warranties, or disputes between you and KARATKAIS.

 

SECTION 10 – PRIVACY POLICY

All personal data collected through our Services is handled according to our [Privacy Policy].

By using our website, you agree to the processing of your data as described therein.

 

SECTION 11 – FEEDBACK

Any ideas, reviews, or feedback submitted to KARATKAIS may be used for marketing or service improvements without obligation to compensate you.

 

SECTION 12 – ERRORS AND OMISSIONS

We reserve the right to correct typographical or pricing errors and to cancel any orders based on such inaccuracies.

 

SECTION 13 – PROHIBITED USES

You agree not to misuse our Services for unlawful purposes or to violate any applicable laws or rights of others. We may suspend or terminate access for any violations.

 

SECTION 14 – TERMINATION

KARATKAIS may terminate your access at any time without notice. You remain responsible for all charges incurred prior to termination.

 

SECTION 15 – DISCLAIMER OF WARRANTIES

Our products and Services are provided “as is” and “as available.” We make no warranties regarding uninterrupted or error-free use or that products will meet your expectations.

 

SECTION 16 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, KARATKAIS shall not be liable for any indirect, incidental, or consequential damages arising from your use of our Services or products.

 

SECTION 17 – INDEMNIFICATION

You agree to indemnify and hold harmless KARATKAIS, Shopify, and their affiliates from any claims or losses arising from your breach of these Terms or unlawful use of the Services.

 

SECTION 18 – SEVERABILITY

If any provision of these Terms is found unenforceable, the remaining provisions remain in effect.

 

SECTION 19 – WAIVER; ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and KARATKAIS and supersede all prior understandings. Our failure to enforce any right does not waive that right.

 

SECTION 20 – ASSIGNMENT

You may not assign these Terms without our written consent. KARATKAIS may assign them without notice.

 

SECTION 21 – GOVERNING LAW

These Terms are governed by and construed in accordance with the laws of the State of Hawaii, USA, where KARATKAIS is headquartered. You consent to venue and jurisdiction in Hawaii courts.

 

SECTION 22 – HEADINGS

Headings are for convenience only and do not affect interpretation.

 

SECTION 23 – CHANGES TO TERMS

We reserve the right to update or modify these Terms at any time. Your continued use of our Services after any changes constitutes acceptance of those changes.

 

SECTION 24 – CONTACT INFORMATION

Questions about these Terms may be sent to: KARATKAIS LLC

 

SECTION 25 – JEWELRY POLICIES: REFUNDS, DAMAGE REPORTING & AFTER-SALES SERVICE

 

25.1 All Sales Final (No Refunds or Exchanges)

Due to the intrinsic nature of gold and fine jewelry, hygiene concerns, and authentication standards, all sales are final. KARATKAIS does not accept returns, refunds, or exchanges for:

  • Handcrafted or custom-made jewelry

  • New in-store stock items

  • Pre-owned or used chain products

 

25.2 Incorrect or Damaged Items – Report Within 1 Day

If you receive an incorrect or damaged item, please contact us within 1 day (24 hours) of receipt.

  • Items must be unused, unworn, and in their original condition and packaging.

  • Include clear photos of the item and packaging when reporting the issue.

    Once verified as a manufacturing or shipping defect, we will provide an appropriate repair or replacement solution at our discretion.

    Damage or wear caused after receipt (e.g., scratches, drops, resizing, or cleaning errors) is not covered.

 

25.3 In-Store Purchases

Customers who purchase directly from our physical showroom are deemed to have inspected and confirmed the product’s condition before purchase.

In-store purchases are not eligible for refunds or exchanges.

If post-purchase service is required, paid repair or maintenance services are available.


25.4 Custom & Made-to-Order Items

Custom orders are made specifically to the customer’s request. Once production begins, cancellations are not possible.

Production time typically ranges from 4–8 weeks depending on the design and materials.


25.5 After-Sales Services (Paid Repairs)

KARATKAIS offers professional after-sales care, including:

 

  • Polishing, resizing, clasp repair, stone tightening, chain re-linking, and general maintenance.

    All after-sales services are subject to additional fees, which will be quoted and approved before work begins.

    These paid services do not imply eligibility for refunds or exchanges.

    Verified manufacturing defects reported within the policy window are handled at no extra cost.


25.6 Card Verification & Fraud Prevention

To protect against unauthorized use, KARATKAIS may request identity verification (photo ID + payment card with last four digits).

If verification cannot be completed or mismatches occur, the order will be canceled and no shipment will occur.

 

25.7 Gold Pricing & Market Adjustment

Prices reflect the gold market rate on the purchase date, factoring weight, size, design, and labor.

Once confirmed, prices are final and non-adjustable.

 

25.8 Documentation & Authentication

Every item—custom, new, or pre-owned—is inspected and photographed before shipment or pickup.

KARATKAIS may rely on these records for any claim review.


25.9 Shipping & Risk of Loss

Once the product is handed to the carrier, the risk of loss transfers to the customer.Delivery delays caused by carriers or external factors are not within our liability.

 

KARATKAIS LLC — Crafted with Care, Delivered with Integrity.

We appreciate your understanding of our jewelry policies, designed to ensure authenticity, fairness, and protection for both our customers and our craftsmanship.