Track Your Order

Track Your Order

Thank you for shopping with Karatkai LLC.
We value your trust and are committed to keeping you informed every step of the way — from order confirmation to secure delivery.


1. Order Confirmation & Payment Verification

Once your order is placed, our team will verify your payment and begin processing your order.
As soon as payment is confirmed, you will receive an email confirmation including your order number and order summary.

We accept a variety of safe and convenient payment options:

  • Credit or debit cards (ID verification required for fraud protection)

  • Cash, Venmo, PayPal, Bank Transfer, or Apple Pay



2. Identity & Card Verification (Fraud Prevention)

For your safety and to prevent unauthorized card use, Karatkai LLC may request identity verification for certain transactions.
If your order is flagged for additional verification, we may ask you to provide:
• A valid government-issued photo ID, and
• The payment card used for the purchase

If identity verification cannot be completed or if the information does not match the order details,the transaction will be canceled, and the product will not be shipped.
This procedure is in place to protect both our customers and the integrity of our business against fraudulent card activity.


3. Shipping & Tracking Number

Once your payment (and, if applicable, identity verification) is confirmed, your order will be prepared for shipment.
When your package is dispatched, you will receive an email notification with your tracking number and courier details so you can monitor your shipment in real time.


4. Shipping Timeline

We offer different fulfillment times depending on the product type:

 (1) In-Stock Items
• Orders with in-stock items are typically shipped the same day or within 1–2 business days after payment confirmation.
• Delivery time may vary depending on your location and the selected shipping method.

(2) Custom-Made Jewelry
• For handcrafted or custom-designed pieces, please allow approximately 8–12 weeks (2–3 months) for production and inspection before shipping.
• Each custom order is unique, and processing times may vary depending on design complexity and material availability.
• You will receive progress updates at key stages (production start, completion, and shipment).


5. Gold Price & Product Pricing

Please note that gold and fine jewelry prices fluctuate daily based on the international gold market.
As such:
Product prices are determined according to the gold market rate on the purchase date,
As well as the item’s weight, size, design, and craftsmanship (labor cost).Prices shown at the time of purchase are final and non-adjustable after payment confirmation.

**except for custom-made or made to order items, please note that if the gold market price significantly increases after the order is placed, an additional cost may be allpied to reflect the updated gold value and production expenses.


This ensures transparent pricing that reflects the true value of each piece at the time of order.


6. Delivery Details

All orders are shipped securely from Hawaii or LA office.
Once the order has been handed over to the carrier, delivery time will depend on your shipping destination and carrier service.

To check your current delivery status:
1. Locate your tracking number in the shipping confirmation email.
2. Visit website (e.g., USPS, FedEx, UPS) to view real-time updates.
3. For any assistance, please contact our customer service.



7. Important Notes
• Please ensure all shipping information (name, address, contact number) is correct before completing your order.
• Karatkai LLC is not responsible for delays caused by courier issues, customs, or incorrect shipping information provided by the customer.
• If you do not receive your tracking number within 3 business days after payment confirmation, please contact us for assistance.
• Orders are processed Monday through Friday, excluding holidays.


8. Questions or Special Requests?

If you have any questions about your order, need assistance tracking your shipment, or have a special delivery request, please contact our customer service team.

We’ll be happy to assist you and ensure your jewelry arrives safely and promptly.



Legal Compliance Notice

This policy aligns with Hawaii Revised Statutes §481A and Federal Trade Commission (FTC) e-commerce regulations.
All card verifications and cancellations are handled in accordance with lawful anti-fraud standards and data protection laws.
By placing an order, you acknowledge and agree to Karatkai LLC’s verification and payment terms.


Karatkai LLC — Crafted with Care, Delivered with Integrity.
Thank you for supporting our handcrafted, new, pre-owned, and custom fine jewelry made with honesty and precision.