Please take into consideration that some products may take additional time for delivery and processing. Important: Your order is shipped once your payment has been cleared. Please contact our customer service center if you would like to request an exchange or return on your order.
- Customs and Duties
The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.
All goods are shipped with insurance for the full purchase price and will require a signature upon delivery.
Shipping Methods: USPS, FEDEX & UPS
Shipping Cost $15+ (Insurance value dependent)
Shipping Duration: 3-10 Days
Some products may take additional time to process and ship.
Orders will be processed and shipped within 3 days once full payment is received and cleared.
Customers returning goods are responsible for all return shipping costs. Please see “Return Policy” for more details.
교환 및 반품안내
1. Address for returns and exchanges: - [HI96184] 1050 Queen St #100, Honolulu, HI 96184, United States
Please take into consideration that we only accept qualifying returns but not exchanges. Refunds are issued once the returned products clear our inspection.
1) An item is eligible for cancellation if: -you posted a Return request within 24 hours of payment and your order is still under “Pending” status (if your order is under “Preparing Shipment” status, please contact our customer service center) or -the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay; or -the ordered item is out of stock.
2) We accept return(s) if:
-you receive a product different from your order; or
-you receive a defective product.
(1) Post a return request on our Return forum within three days of receipt. You are required to attach the photos of the received product(s) and include the item code, the order number, and the reason for the return.
(2) A customer service representative will be in contact to assist you by email or phone.
(3) Items returned must be in their original condition, which includes tags and any packaging. Also, you need to include a note of your order number, name, and user ID.
*Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted.
*Please note that EVEN the defective/incorrect item(s) must be returned with all of the tags and labels intact. The item(s) must be sent in their original packaging and unworn.
*Please include all contents of the original package and free gifts (if applicable) in your return packaging.
* Shipping fee for any return caused by our fault will be paid by the company. However, if EMS’ cash on delivery is not possible then you can scan the return receipt and either mail it with the item to return or post an image of it on the forum. The shipping fee will be refunded once the returned item has arrived.
* Please note, returned goods are only accepted within 8 days from the original shipping date, for an exchange credit only. No cash or any other form of refund will be granted. All shipping fees are non-creditable/non-refundable, unless you've received defective or the wrong item(s). Clients assume the full cost for return shipping unless the goods received have a manufacture defect or item received is not what was ordered.
* All returned goods must be in the original condition as received, unworn, unaltered, come in original package and must be approved upon our inspection before receiving an exchange credit.
* All returned items are subject to a 12% restocking fee.
(4) HOW TO RETURN:
- Inquire with our Customer Service Center to coordinate return.
- When sending good(s) back to us for return, the package must be insured for the full dollar amount of the original purchase with signature requirement upon delivery. Client must also provide tracking number.
- Include a note in the return package stating your full name, phone number, email address and order number.
- Mail all returns to the following address:
- Ryan Fukunaga - CC: Karat Kais
- PO Box 235570 - Honolulu, HI 96823
Please allow up to 5 business days from the date/time we receive any returned goods for us to process the exchange. Client is responsible for shipping (both ways).
3) We do not accept return(s) if:
-you are returning the items just because you changed your mind (on size, color, etc.) -you are returning shoes, bags, or any other accessories -the products are damaged due to your mishandling -your return request is not approved by our staff
The following items are not considered defective:
* Items that are originally manufactured without tags or labels * Items with creases that may have been made while shipping * Items with unsatisfactory/incomplete finish due to mass production
4) If there is a missing item from your order:
*Contact our customer service center by phone or by forum (if you cannot reach us by phone) within 1 day of delivery. *Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise.
Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.
- 전제품 본사 정품으로 각 한국본사 정식A/S를 받아보실 수 있습니다 (브랜드별 본사는 공지사항을 참고하세요)
- 본사 규정에 따라 무상서비스가 진행되며 무상서비스 기간에도 고객님의 과실로 인해 자재등 교체시에는 비용이 청구될 수 있습니다.